DOES YOUR BRAND HAVE THESE RED FLAGS?

DOES YOUR BRAND HAVE THESE RED FLAGS?

It's the month of love – a time when everyone is looking around for red and green flags. So, why not take a moment to think about some of the RED FLAGS that might be stopping a customer from falling in love with your brand?

 

#1  A brand that doesn't share

Nowadays, a website just isn't enough. Customers are using social media to get to know brands, and if you're not there, it might be a red flag that prompts questions like, "What do they have to hide?" and "Are they even a real company?"

 

#2  A brand that's stuck in its old ways

Is that website looking a bit outdated? Yes, your customers care. Those old sepia team photos and outdated building addresses aren't doing your brand any favours. Your website is a direct reflection of the quality of your product or service, so make sure it has "WOW" written all over it before potential customers click off to a competitor's website.

 

#3  A brand that ghosts you

Customer service is more important than ever before! Whether it's an email, social media message, or online review, it's important to make your customers feel HEARD. In fact, did you know that we manage our clients' social media inboxes on their behalf? It means there is always someone available to SPEAK to your customers.

 

#4  A brand that doesn't listen

How often do you really listen to what your customers want? A great place to start is data. There is a wealth of data behind your website, social media, and general digital presence – plus, you have a captivated audience that's dying to give you their input. All you need to do is listen.

 

Ready to paint these RED flags GREEN? Let’s talk!

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